REFUND, RESCHEDULING AND CANCELLATION POLICY

Deposits and/or payments are non-refundable; however deposits may be used as a credit under certain circumstances. Please see the specific guidelines for each service listed below.

Please contact us if you have any questions or concerns about these policies. It is our goal to protect our mutual interests. Clear policies improve communication, and therefore promote healthy relationships between us. 

PRIVATE LESSONS

• All scheduled private lessons must be cancelled or rescheduled a minimum of 72-Hours prior to the scheduled lesson time. Late cancellations and “No-Shows” will be charged at the normal rate. 
• Private lesson packages must be completed within the allotted time frame beginning on the date of their first lesson. If the lessons are not completed within this time, it will be at the discretion of The Dog Education Centre, to determine if the reason for the delay was warranted. Clients that wish to extend their end training date, must submit a written statement requesting a delay, including the reason for the delay, and the proposed date to resume training. Clients must receive a written statement, from The Dog Education Centre permitting them to extend their training end date.
• Rescheduling or Cancellations > 72 hours prior to start time: Original payments may be used as a credit to a future lesson or another service option. This must be used within 3 months or all monies will be forfeited and new payment will be required to rebook the service.
• Rescheduling or Cancellations <24 hours prior to start time: Original payment is forfeited; new payment is required to reschedule. 
• A travel fee of $50 will be added for each lesson at any location more than 20kms from the Dog Education Centre.
  

GROUP CLASSES

It is the responsibility of each student to be on time and present for each class.
Please carefully consider your schedule, commitment to training, and your dog before registering for class. Our class sizes are small to ensure quality. By enrolling, you are reserving a space in one of our courses, i.e., specific sessions in specific classes (at specific times and dates).

• It is the responsibility of each student to be on time and present for each class.
• Make up classes are not available for missed classes; however, an abbreviated private lesson may be available at an additional cost. Please contact us for details and current pricing information.
•  Rescheduling or Cancellations over 7 days prior to start date: Original payments may be used as a credit to a future class or another approved service option.
• Rescheduling or Cancellations under 7 days prior to start date: Original payment is forfeited; new payment is required to reschedule.
• Classes postponed due to trainer absence or Covid-19 or any other unforseen trainer reason will be rescheduled. If you are unable to attend the new class time, you will have 3 months to choose and use a class that suits otherwise payment is forfeited and new payment will be required to book service.
• If it is determined by the class trainer that your dog is not appropriate for the class that you signed up for, we will move you to a more appropriate class. There may be an additional charge depending on which class you and your dog are moved to. 
• Children are allowed to attend the basics and boundaries course but are not permitted at puppy preschool due to the lack of training space. One person per puppy is all that is permitted during the Covid-19 pandemic. If client will be bringing children to the session, they will be responsible for their care and appropriate supervision. If the children are disruptive, you may be asked to leave and reschedule at an extra charge.

• DAYCARE
  
  Any cancellation under 24 hours requires full payment for the day. This fee is to be paid before your next scheduled daycare booking.
  Any cancellation longer the 24 hours will incur no penalty.
  
  DAYSCHOOL
  
  Rescheduling or Cancellations under 4 days prior to start date: Original payment is forfeited; new payment is required to rebook.
• Rescheduling or Cancellations over 7 days prior to start date: Original payments may be used as a credit to a future class or another service option. This must be used within 1 month. 

REFUNDS FOR SERVICES

We do not offer a monetary refund. Instead we stand 100% behind our training.

What Does This Mean?

Our dog training programs form a partnership between our clients, their dog, and our team of dog trainers. The success of our programs depends on us performing our job correctly, and also on the owner following up on the homework and strategies that we lay out for them.

Instead, we will offer further lessons at discounted rates for those clients who have shown diligence and regularity in their training to achieve their goals. We will stand behind you if you are standing behind your dog and doing the work.
This option is at the sole discretion of the Manager and Director of the Dog Education Centre.

RETURNS AND REFUNDS FOR PURCHASED MERCHANDISE/PRODUCTS

Products may be returned within 30 days of purchase. Any products that have been used, display signs of use/excessive wear, are dirty, have pet hair on them, or other signs of prolonged use are not eligible for a refund.

Please contact us directly, and we will assist you with your return or repair if needed

TRAINING SESSIONS- AGREEMENT TO HOLD HARMLESS AND ASSUMPTION OF RISK.
The client understands that attendance at a dog training session may pose some risk to themselves, members of their family, their guests, and their dog(s) and expressly assume the risk of any damage or injury (to themselves, their dog(s), and/or any minors attending a dog training session with them) incurred as a result of a dog training session conducted by or on behalf of Dog Education Centre.
If client will be bringing children to the session, they will be responsible for their care and appropriate supervision. If the children are disruptive, you may be asked to leave and reschedule at an extra charge.
To minimize all risks, the client agrees to disclose to the trainer any danger or sensitivities their dog(s) may present. The client will immediately inform the trainer of any situations that may provoke aggression in their dog(s) and be responsible for avoiding those situations.

In consideration of their participation in a dog training session or sessions conducted by or on behalf of Dog Education Centre, the client, on behalf of themselves and any minors attending the dog training session(s) with them, waive, release, and agree to hold harmless Dog Education Centre and any and all of its employees, volunteers, agents, insurers, and successors from any and all causes of actions, claims, demands, losses, injuries, and damages of any kind which may be sustained by them or their dog(s) in connection with the dog training session. Client is responsible for damages caused by their dog(s) and/or family members.